What makes our peer mentors successful?


The 3 pillars that guide our successful peer mentoring relationships are:
mutual empathy, shared diversity and robust training.

Empathy

Empathy

+
Diversity

Diversity

+
Training

Training

EMPATHY

Mutual empathy through
shared experiences

It’s easier to feel understood when you’re talking with
someone who’s been there, too. This results in a better
connection, better guidance and better outcomes!

Empathy
Amanda Parsons

“We know that when it comes to disease management,
many patients don’t learn as well from their providers as
they do from people who are similar to them.”

Amanda Parsons, MD MPH

VP of Community & Population Health,
Montefiore Health System

Diversity

The diversity of our mentors reflects the diversity of the patients we serve.

12 Languages
Spanish, Hindi, Russian,
Haitian Creole, and more.
19 Ethnicities
Russian, Italian, Trinidadian,
Cuban, and more.
50 Years
Mentor’s ages range from
28 to 78 years young.
Training

Peer Mentor University™

Our NIH-funded, online and 1-on-1 live training platform
prepares peer mentors to translate peer relationships
into consistent improvements in clinical outcomes.

Training
Disease principles

Disease Principles

Disease-specific knowledge, healthy
living strategies and practical insights
Coaching Skills

Coaching Skills

Goal setting, common challenges, and
motivational interviewing principles
Compliance & Safety

Compliance & Safety

Privacy and security (HIPAA), adverse
events & navigating high-risk situations
Program Delivery

Program Delivery

Best practices to effectively utilize the
Mentor1to1™ technology platform
Resources

Resources

Library of educational materials and
exercises to refresh core concepts
Social & Behaviorial Determinants

Social & Behaviorial Determinants

Strategies to identify, escalate and address
social + behavioral determinants of health

Ongoing Training & Evaluation

Performance reviews on actual calls and advanced training modules
help to continually build mentor skills and knowledge

Assessment

Assessment

Written and oral exams to sharpen
skills and knowledge
Review

Review

Performance reviews and feedback for
continual improvement
Support

Support

Support from other mentors through
group calls, webinars, and chats

Learn more

Find out how peer mentors can drive better outcomes for your patients.