I first saw Elizabeth Holmes, CEO of Theranos, speak at a Wired Health conference in 2013. She was the highlight of the event, an underdog with a game-changing technology that could improve millions of lives and disrupt the entire blood testing industry. David taking on Goliath. In 2015, The Wall Street Journal uncovered the truth, Theranos […]
We make thousands of peer-to-peer connections each month that make a tremendous clinical impact, but these are often just numbers on a page. Nothing beats hearing it firsthand! See the amazing video from the National Kidney Foundation on NKFs national Peers program, which InquisitHealth’s PeerStrong™ mobile+web platform has supported for the past 7 years!
InquisitHealth and the National Kidney Foundation (NKF) presented the Celeste Lee Peer Mentor Lecture at the Institute for Patient and Family-Centered Care (IPFCC) International Conference last summer in Baltimore, MD. Ashwin Patel, MD PhD, CEO + Co-Founder of InquisitHealth, presented with Kelli Collins Damron, MSW, Vice President of Patient Engagement at the National Kidney Foundation (NKF) & Risa […]
InquisitHealth Inc. (“InquisitHealth,” “we,” “us,” “our”) provides certain services (described below) to you (“you”) through our various websites, (the “Site(s)”), as well as our software platform and any mobile applications (“InquisitHealth App(s)” or “Apps”) and related services, content, tools, widgets, software, API(s), and/or other product(s), service(s), data, or information supplied to you by InquisitHealth (collectively, including any new features and applications, and the Sites and the InquisitHealth Apps) the “Service(s)”), subject to the following terms and conditions (as amended from time to time, the “Terms of Service” or “Terms”).
This agreement is the user agreement (the “Agreement”) for InquisitHealth's Services. This Agreement describes the terms and conditions applicable to your use of our Services available under the domain and sub-domains of the Site, Apps and other platforms. If you do not agree to be bound by the terms and conditions of this Agreement, do not access the Sites or Apps nor use the Services.
In addition, when using certain Services, you may be subject to any additional terms and conditions applicable to you as an InquisitHealth user, including, without limitation, the Privacy Policy located at HERE. You agree that the use of the Service is subject to all applicable policies, terms and conditions, and privacy policy documents posted on our Site(s) or App(s) and related to the Service.
ACCEPTANCE. By clicking “I accept” within any Site or App, by downloading our App, and/or by using any of our Services, you agree that you have read, understand and accept all of the terms and conditions contained in this Agreement and the accompanying Privacy Policy.
InquisitHealth reserves the right, at any time, to modify, alter, or update these Terms of Service by posting the modified, altered or updated terms on the Site or through other reasonable means, and you agree to be bound by such modifications, alterations or updates. If you do not agree to such modifications, alterations or updates, you should terminate your use of the Services. Any such changes will become effective when they are posted, except as otherwise required by applicable laws. Your continued use of any of the Services following the posting of notice of any changes in this Agreement shall constitute your acceptance of such modifications, alterations and updates.
Among other things, the Services may include matching you with what we may call “community health workers”, “peers”, “mentors”, “advisors”, “supporters”, “specialist”, “expert”, “ambassador”, “social navigators”, “peer navigators”, “program delivery team members” or other similar or replacement nomenclature we may use from time to time (collectively, “Peers”).
You may be referred to as a “mentee”, “participant”, “program participant”, “end user”, “user”, “patient” (but if so, not for purposes of implying any medical advice or doctor patient relationship, as described in more detail below), or other similar or replacement nomenclature we may use from time to time.
We match you with independent third party community Peers; Peers are not our employees and we do not control them. We may, but are not obligated to, review the qualifications and experience of the Peers, and often rely on their self-certification of their experiences; we are not responsible for the statements, advice, acts or omissions of the Peers.
MEDICAL DISCLAIMER. The role of the peers is only to provide support and a sense of community, not to provide medical advice. THE PEERS ARE NOT DOCTORS, NURSES NOR OTHER MEDICAL PROFESSIONALS. THEY ARE MATCHED WITH YOU, AMONG OTHER THINGS, ON THE BASIS OF HAVING EXPERIENCE WITH A PARTICULAR CONDITION RATHER THAN FOR ANY MEDICAL EXPERTISE. THE PEERS ARE NOT INTENDED TO PROVIDE MEDICAL ADVICE AND ANY ADVICE THEY GIVE DOES NOT CONSTITUTE MEDICAL ADVICE NOR TAKE THE PLACE OF INSTRUCTIONS OR ADVICE FROM YOUR HEALTH CARE PROVIDERS.
IN THE EVENT OF AN EMERGENCY, CALL 911 OR A MEDICAL PROFESSIONAL IMMEDIATELY.
INQUISITHEALTH IS NOT A LICENSED MEDICAL CARE PROVIDER AND PEERS DO NOT PROVIDE MEDICAL DIAGNOSES OR CLINICAL SERVICES. THEY ALSO DO NOT TREAT OR MANAGE ANY ILLNESS, DISEASE, OR CONDITION THAT IS PHYSIOLOGICAL OR MENTAL. YOU SHOULD NOT CHANGE YOUR CURRENT TREATMENT OR CARE PLAN BASED ON INFORMATION YOU RECEIVE THROUGH OUR SERVICES OR FROM PEERS, AND THEIR ADVICE A SERVES MERELY AS A SUPPLEMENT TO ANY TREATMENT OR CARE THAT YOU RECEIVE FROM YOUR HEALTHCARE PROVIDER, FOR INFORMATIONAL PURPOSES ONLY. INFORMATION PROVIDED THROUGH OUR SERVICES AND PEERS IS SOLELY INFORMATIONAL AND WILL NOT, AND DO NOT, RECOMMEND, ENDORSE, OR ADVERTISE ANY OTHER DRUG, DEVICE, OR TREATMENT. IF YOU HAVE ANY HEALTHCARE RELATED QUESTIONS AT ALL, PLEASE SEEK THE EXPERTISE OF A QUALIFIED MEDICAL PROFESSIONAL AS SOON AS NECESSARY. NEVER TURN DOWN PROFESSIONAL MEDICAL ADVICE OR DELAY SEEING A HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU READ OR HEARD FROM OUR PEERS OR IN CONNECTION WITH OUR SERVICES. You may use the Services and advice from the peers for informational purposes only, only as one information source among many, and not as the sole basis for making any decisions; you must conduct your own due diligence, listen to your healthcare provider(s), and use your own judgment, when making any healthcare decisions.
THE TRANSMISSION AND RECEIPT OF THE CONTENT, IN WHOLE OR IN PART, OR COMMUNICATION VIA THE INTERNET, PHONE, EMAIL OR OTHER MEANS DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND INQUISITHEALTH AND/OR THE PEERS.
Peer Terms. If you are a Peer, the following additional terms apply. You represent, warrant and covenant that, now, and at all times, (a) you have the requisite experience to act as a Peer, with good and proper experience with the conditions and categories you claim to have experience with; (b) you will act in a professional and appropriate manner, and provide reasonable and industry standard advice, listening, and information; (c) that you will not provide any specific medical advice, nor recommend or push for any specific procedures, treatments or medical professionals; (d) you will not violate these terms, directly or indirectly, including without limitation by stating or implying that you have any medical expertise or can give any medical advice; (e) you will represent InquisitHealth in a professional manner and not say or do anything (including without limitation inside the Services, and/or outside the Services, such as in public statements or social media), in any way derogatory or disparaging to InquisitHealth or the Services, in whole or in part (except as otherwise expressly protected by applicable laws); and (f) you understand and acknowledge and agree that your role is only to provide support and a sense of community, not medical advice.
2.1. In order to access the Services, you may have to register or create an account. You may never use another individual’s account without permission. When creating your account, you must provide accurate and complete information. Registration or subscription to the Services authorizes a single user to use the Services unless otherwise expressly stated. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify InquisitHealth immediately of any actual or suspected breach of security or unauthorized use of your account. Although InquisitHealth will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of InquisitHealth or others due to such unauthorized use. We have the right to refuse you access to the Services or any of its resources, and to terminate or suspend your access at any time, without notice if we believe that information you provide is not correct, current, or complete, or to protect the security of the Services.
2.2 Access. InquisitHealth maintains the right, in its sole discretion, to refuse or terminate access to our Services for any reason at any time without prior notice or liability. InquisitHealth maintains the right to, but has no obligation to, remove, monitor, or block accounts or information that promote or contain content that is determined to violate these Terms of Service. Use common sense, caution, and your best judgment when you send, submit, or post content that contains any personal or health information. You also agree to take full responsibility for all data charges, whether this corresponds to phone, internet, or mobile phone usage, you incur through use of our Services. We shall not be responsible for maintaining any account information after your Account has been cancelled.
3.1. You represent and warrant that all information that you provide to us will be true, accurate, complete and current, and that you have the right to provide such information to us in connection with your use of the Services. You must comply with the terms of any applicable policies posted in our Services, and agree to the following:
You may not:
3.2. While InquisitHealth will periodically review its Services, we have no obligation to monitor the Services. However, you acknowledge and agree that InquisitHealth has the right to monitor the Services electronically from time to time, and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect itself or its customers. InquisitHealth reserves the right to refuse to post, or to remove, any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, inappropriate or in violation of this Agreement.
3.3. With respect to any software, including without limitation subscription software as a service, subject to the terms and conditions of this Agreement, we hereby grant to you a limited, nonexclusive, non-transferable revocable license to access and use such software or subscription services solely during the term of your subscription under this Agreement, solely by the number of authorized users, and only up to the approved and mutually agreed usage volumes, as mutually agreed, and solely for internal and non-commercial purposes.
3.4. We grant to you a limited, revocable, and nonexclusive right to create a hyperlink to our publicly available website(s), subject to the terms hereof, provided that the link does not portray us or our products or services in a false, misleading, derogatory, or offensive matter, and provided you do not i-frame them or alter the content therein or in any way imply a relationship therewith. You may not use any logo, trademark, or tradename that may be displayed on this site or other proprietary graphic image in the link without our prior written consent.
3.5. You will keep and protect our Confidential Information (defined below) as confidential, using at least the same efforts you use to protect your own confidential information and in no event less than reasonable and industry standard efforts. Our “Confidential Information” includes the Services, documentation and information about the Services and their operation, and any other information you obtain from or about us or from or about the Services, or any other information which a reasonable person would or should understand to be confidential or proprietary in nature. You agree to return or destroy our Confidential Information when this Agreement is over. You acknowledge and agree we shall be entitled to seek equitable relief in any court of competent jurisdiction without the necessity of posting bond and in addition to such other remedies as may be available under law or in equity. Your confidentiality obligations shall survive termination or expiration of this Agreement.
3.6. While this Section highlights some of your key obligations, headers and section titles are for convenience only, and you are bound by all the terms of this Agreement.
Service Content, Software and Trademarks. You acknowledge and agree that the Service may contain content or features that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws (“Service Content”). Except as expressly authorized by InquisitHealth, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by InquisitHealth from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of InquisitHealth, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by InquisitHealth. The InquisitHealth Inc. name and logos are trademarks and service marks of InquisitHealth (collectively the “ InquisitHealth Trademarks”). Nothing in this Terms of Service or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of InquisitHealth Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of InquisitHealth Trademarks will inure to our exclusive benefit.
REGARDING YOUR OR ANY OTHER PARTY'S USE OF OUR SERVICES; ANY ACTION TAKEN RELATED TO COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; ANY ERRORS IN OUR SERVICES’ OPERATIONS; DAMAGE TO ANY USER’S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT AND TECHNOLOGY. IN NO SITUATION WILL INQUISITHEALTH AND ITS PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILTY TO YOU AND ANY THIRD PARTY HEREUNDER AND/OR FOR YOUR USE OF AND ACCESS TO THE SERVICES, SHALL BE CAPPED AT AN AMOUNT NOT TO EXCEED $1,000.
This Policy was last updated August 15, 2022.
This Privacy Policy of InquisitHealth, Inc. (“InquisitHealth,” “us,” “we,” or “our”), is intended to inform you, (hereinafter “Users,” “you,” or “your”) of our policies and practices regarding the collection, use and disclosure of any information you submit via the InquisitHealth website(s), application(s), and/or through our Services (as defined in our posted Terms of Service) (collectively, the “Site” or “Service”), which include but are not limited to our web-based platform, mobile applications, and other technologies or software associated with InquisitHealth. By using our Services, you understand and agree that we, InquisitHealth, are providing a platform through which you can share content, discussion, and other materials.
ACCEPTANCE. By clicking “I accept” within any Site or App, by downloading our App, and/or by using any of our Services, or by submitting any personal information through our Sites or Services, you agree that you have read, understand and accept all of the terms and conditions contained in this Privacy Policy and our Terms of Service incorporated herein by reference (“Terms”) . YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY POLICY. Capitalized terms used herein shall be as defined in the Terms of Service.
We may contact you via email to verify your email address; share activity updates; disclose any changes or updates to the Site, our Terms, or Privacy Policy; troubleshoot; collect feedback from you. You have the right to opt out of email communications at any time.
We may contact you via SMS/text message to verify your phone number; share activity updates; disclose any changes or updates to the Site, our Terms and Conditions, or Privacy Policy; troubleshoot; collect feedback from you. You have the right to opt out of SMS/text message communications at any time.
In some cases the InquisitHealth performs its services as a Business Associate of Covered Entities under the Health Insurance Portability Accountability Act of 1996 (HIPAA) (or vice versa). In those instances the terms of related Business Associate Agreements may also apply to our (and/or their) use and disclosure of data.
We may also collect, monitor, gain access to, and store “device identifiers” either on your device or remotely. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by our mobile applications. A device identifier may be used to send personalized content. Some parts of our Services may not operate properly if use or availability of these Device Identifiers becomes faulty or disabled.
We use third-party analytics tools to assist us in measuring usage trends and user traffic for our Services. These tools are meant to gather information and data sent by your device or our Services. This information and data include but are not limited to: persons with whom you are communicating, the subject of information being transmitted, relationship support you may be receiving, and any other insights that could help in improving our Services, making it more widely available to other persons or entities who could reap their benefits, or helping other persons or entities decide to enter into a license agreement to use our Services. We will never share individualized, identifiable medical information with third parties, except as permitted herein and by applicable laws.
We will continue to provide your information to local, state and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
The California Consumer Privacy Act (CCPA), effective January 1, 2020, gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know:
In addition, California consumers can request that the personal information a business has collected about them be deleted from the business's systems and records.
Company may be considered a covered business under the CCPA as it collects and processes the personal information of California consumers. This Privacy Policy provides the required notices to California consumers. The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the Act.
We do not rent or sell your personally identifiable information (such as name, address, telephone number and credit card information) to unaffiliated third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy.
To make a “request to know” or request to delete your personal information, send us an e-mail at hello@inquisithealth.com (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a California consumer under the CCPA.
If and to the extent we are considered a covered business under the CCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.
When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months.
Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at hello@inquisithealth.com.
Pursuant to California's “Shine The Light law (California Civil Code § 1798.983), California residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt out of this type of sharing. You may request this information by contacting us at hello@inquisithealth.com and indicate in the email subject line, “California Shine The Light Request.” Please include your mailing address, state of residence and email address with your request.
You also have the right to:
To withdraw consent or exercise these rights, please contact us as described in the “How to Contact Us” Section below.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If we ask you to provide personal data to us to comply with a legal requirement or enter into a contract, we will inform you of this and let you know whether providing us with your personal data is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see "Information Use" section), we will let you know what those legitimate interests are.
Your personal information may be stored on servers in the United States and may also be stored or processed in other countries by our service providers, if and to the extent compliant with law. You understand and agree that We may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have, or as otherwise permitted herein and by law. If you are a resident of the EEA: Your personal information may be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective.
Please contact us at hello@inquisithealth.com with any questions or concerns, or if you believe that your privacy rights have been compromised. Please note that you will be asked to submit Personal Information to include with your comments.
© InquisitHealth, Inc.
This Policy was last updated August 15, 2022.