This Privacy Policy of InquisitHealth, Inc. (“InquisitHealth,” “us,” “we,” or “our”), is intended to inform you, (hereinafter “Users,” “you,” or “your”) of our policies and practices regarding the collection, use and disclosure of any information you submit via the InquisitHealth website(s), application(s), and/or through our Services (as defined in our posted Terms of Service) (collectively, the “Site” or “Service”), which include but are not limited to our web-based platform, mobile applications, and other technologies or software associated with InquisitHealth. By using our Services, you understand and agree that we, InquisitHealth, are providing a platform through which you can share content, discussion, and other materials.
- SITE ACCESS. Access to the Site will be obtained through the processes as explained further in the Terms.
- PERSONAL INFORMATION. We collect and use certain personally identifiable information (“Personal Infromation”) to provide Services to our Users and to facilitate communication between you and us. This information will be provided through modes that include but are not limited to registrations, surveys, phone calls, and online/SMS chat sessions. In addition, InquisitHealth uses Personal Information as needed, for research, maintenance, and operation of the Site. When you register for our Services you may voluntarily submit Personal Information with regard to demographics (including but not limited to gender, age, location), clinical information (including but not limited to illness, diagnosis, and treatment), personal preferences, contact information (including but not limited to phone number and email address), and availability. Upon confirmation of this information, you will receive a username and password. Not all information that you provide will be required in order for you to log into the web-based platform. You have the right to “opt-out” of our use of your Personal Information. Please understand that if you opt-out of providing your Personal Information, you will not be able to participate in our Services as a User.
- HOW WE WILL USE YOUR INFORMATION. In addition to the specific uses of information we have explained in the previous clauses, we may use your information that we receive for the following purposes: help you efficiently access your user account; remember information so you do not have to re-enter it every time you use our Services; send tailored or personalized content to you and others; improve, test, and monitor our Services’ efficacy; build and test new products and features; monitor information like total number of visits, Internet traffic, and demographics; troubleshoot; enact automatic updates; communicate with you and provide services, content and tools to you; offer you products and services that might be of interest; and in other way permitted by applicable laws.
We may contact you via email to verify your email address; share activity updates; disclose any changes or updates to the Site, our Terms, or Privacy Policy; troubleshoot; collect feedback from you. You have the right to opt out of email communications at any time.
We may contact you via SMS/text message to verify your phone number; share activity updates; disclose any changes or updates to the Site, our Terms and Conditions, or Privacy Policy; troubleshoot; collect feedback from you. You have the right to opt out of SMS/text message communications at any time.
- UPDATING AND REMOVING PERSONAL INFORMATION. After creating an Account (as explained in the Terms and Conditions), Users will be able to access their Account and modify certain Personal Information at any time. Any changes made will be reflected in your Account, but you may not delete the previously entered information from our internal systems.
- DISCLOSURE OF PERSONAL INFORMATION. Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties unless you ask us to do so. We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on InquisitHealth; (b) if we have reason to believe that a User is likely to cause bodily harm to him or herself or others; or (c) to protect and defend the rights or property of InquisitHealth or third parties. We may share your information with third parties with whom we partner to help us provide products and services to you (such as Peer Advisors, health plans, providers, clinicians, community organizations, or other business associates, who have a need to know to help us provide services). For example, without limitation, if you are registered in our Services as a “Patient” or “Mentee” or similar or replacement nomenclature, we may share your information with an actual or potential “Mentor” or “Peer” or or similar or replacement nomenclature, and vice versa, and they may contact you. We may also share collective demographic information and other de-identified information to entities who may be interested in using, learning about, or licensing our Services. No identifying information will be shared with these entities; we will only share de-identified and anonymized information that reflects the types of persons who are using our Services and purposes for using our Services. We may share aggregated, non-personally identifiable information, publicly and with our partners like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services. We reserve the right to provide your personal information and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we control or that control us. We may also access, keep, and share information for purposes of detecting and preventing fraudulent and illegal activity, to protect ourselves, you, and others, and to prevent imminent harm (InquisitHealth does not agree to any obligation to do so). Many of our Services let you share information with others. Remember that when you share information publicly, others besides us have access to it, and it may be indexable by search engines, or copied, forwarded, saved or archived by others. In some cases, we may also share information from tools like Cookies, log files, device identifiers, and location data, with third-party organizations that work with us to provide Services to you – these entities are called “Service Providers”. Service Providers will receive access to your information when deemed necessary, within reasonable and confidential terms, to effectively provide Services. We also reserve the right to collect and/or use certain data to provide and/or target advertising, and share certain information, as permitted by law, with third party advertisers, advertising agencies, and technology providers who facilitate the advertisung process. We may use ad networks or other partners to customize and display advertising on our Services. We may share certain information about you as a user (such as age, zip code or other information we have collected or received) with certain ad network and service providers to help them deliver more relevant content and advertisements through their networks. We may from time to time work with other companies for certain services such as analytics or advertising, and you may be subject to their privacy policies as well, though you may opt out through them directly or contact us with questions. We may also share your information in other ways to the extent permitted by applicable laws.
In some cases the InquisitHealth performs its services as a Business Associate of Covered Entities under the Health Insurance Portability Accountability Act of 1996 (HIPAA) (or vice versa). In those instances the terms of related Business Associate Agreements may also apply to our (and/or their) use and disclosure of data.
- SECURITY. InquisitHealth is committed to attempting to protect the security of your Personal Information. We have a designated Chief Privacy Officer and we use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also take reasonable steps (such as requiring a unique password) to confirm your identity before allowing access to your account). Even though we have taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with Personal Information. Although we have established safeguards to help prevent unauthorized access to or misuse of your information, we cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our and our affiliated providers' policies). Following the termination or deactivation of your account on our web-based platform and/or mobile application, InquisitHealth may retain information and content for backup, archival, and audit purposes. If you choose to delete or terminate your account on the Service, or opt- out at any time, certain information may be retained within our Services as specified in our Terms and Conditions.
- CHILDREN'S PRIVACY. InquisitHealth does not knowingly collect or solicit information from anyone under the age of 13 for use within our Services without consent.
- DATA COLLECTED VIA TECHNOLOGY. As you navigate the Site, certain information may also be collected passively, including your Internet protocol address, browser type, domain names, access times, “clickstream” data, log file information, download history, device information, Internet Protocol (“IP”) address, and operating system. We also may use cookies, flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other technologies (“Cookies”) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information and services for which you searched and which you viewed, along with your information to enhance and personalize your experience and gather information that helps us optimize our Services. This type of information is collected to make our Services and the Site more useful to you. Regarding collection and use of general information, you may be able to disable or manage the use of certain Cookies on whatever device you access the Internet on using controls in your Internet browser. However, you cannot opt-out of the uses of general information otherwise disclosed in this Privacy Policy. Despite the safeguards that we put into effect to protect your information, you assume the risk of data being intercepted or compromised while it is transferred to our servers or before it is transferred to our servers. You agree that we are not to be held responsible for data breaches that happen before data reaches our servers.
We may also collect, monitor, gain access to, and store “device identifiers” either on your device or remotely. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by our mobile applications. A device identifier may be used to send personalized content. Some parts of our Services may not operate properly if use or availability of these Device Identifiers becomes faulty or disabled.
We use third-party analytics tools to assist us in measuring usage trends and user traffic for our Services. These tools are meant to gather information and data sent by your device or our Services. This information and data include but are not limited to: persons with whom you are communicating, the subject of information being transmitted, relationship support you may be receiving, and any other insights that could help in improving our Services, making it more widely available to other persons or entities who could reap their benefits, or helping other persons or entities decide to enter into a license agreement to use our Services. We will never share individualized, identifiable medical information with third parties, except as permitted herein and by applicable laws.
- CALL RECORDINGS. Your calls may be recorded for quality, training, safety and research purposes. By utilizing our Site and Services you agree to your calls being recorded for these purposes. If you do not agree to your calls being recorded, then you do not have permission to utilize our Site and Services.
- RESEARCH. InquisitHealth reserves the right to utilize your Personal Information and other information gathered by us regarding your use of the Site in de-identified or aggregate form for research, analysis, and studies conducted by us regarding the Services.
- ACQUISITION AND INFORMATION RIGHTS. If we or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
- OTHER SITES. Our Sites and Services may contain links to other third-party websites, apps and services of interest. Our provision of links to any other website, apps, services, or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites, services, apps or their content or whether and how they protect your data. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. You should look for and review the privacy statements of each and every website that you visit through a link on our Site.
- YOUR CALIFORNIA PRIVACY RIGHTS - California Consumer Privacy Act (CCPA). For California residents: We may share your personal information with third parties and affiliated third parties (such as local, state and regional affiliates and affiliate alliances), but they do not share your name for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact us as described in the “How to Contact Us” Section below.
We will continue to provide your information to local, state and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
The California Consumer Privacy Act (CCPA), effective January 1, 2020, gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know:
- What specific pieces of information a business has about the consumer;
- Categories of personal information it has collected about the consumer;
- Categories of sources from which the personal information is collected;
- Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
- Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- The business or commercial purpose for collecting or selling personal information.
In addition, California consumers can request that the personal information a business has collected about them be deleted from the business's systems and records.
Company may be considered a covered business under the CCPA as it collects and processes the personal information of California consumers. This Privacy Policy provides the required notices to California consumers. The CCPA also prohibits covered businesses from providing discriminatory treatment to California consumers if they exercise their rights under the Act.
We do not rent or sell your personally identifiable information (such as name, address, telephone number and credit card information) to unaffiliated third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy.
To make a “request to know” or request to delete your personal information, send us an e-mail at hello@inquisithealth.com (Please put either “Request to Know” or “Request to Delete” in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a California consumer under the CCPA.
If and to the extent we are considered a covered business under the CCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.
When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months.
Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at hello@inquisithealth.com.
Pursuant to California's “Shine The Light law (California Civil Code § 1798.983), California residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt out of this type of sharing. You may request this information by contacting us at hello@inquisithealth.com and indicate in the email subject line, “California Shine The Light Request.” Please include your mailing address, state of residence and email address with your request.
- Your rights as a visitor from the European Economic area (EEA) If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.
You also have the right to:
- Access your personal data or information;
- Delete, or request deletion of, your personal data or information;
- Object to or restrict processing of your personal information;
- Request portability of your personal information;
- Complain to your local data protection authority at any time;
- Object to automated decision making; and
- Update your personal data or information.
To withdraw consent or exercise these rights, please contact us as described in the “How to Contact Us” Section below.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If we ask you to provide personal data to us to comply with a legal requirement or enter into a contract, we will inform you of this and let you know whether providing us with your personal data is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see "Information Use" section), we will let you know what those legitimate interests are.
Your personal information may be stored on servers in the United States and may also be stored or processed in other countries by our service providers, if and to the extent compliant with law. You understand and agree that We may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have, or as otherwise permitted herein and by law. If you are a resident of the EEA: Your personal information may be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective.
- DO NOT TRACK DISCLOSURES (EEA and California). Some web browsers incorporate a "Do Not Track" feature that signals to websites and Services that you visit that you do not want to have your online activity tracked. Each browser communicates "Do Not Track" signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and our Services, we do not respond to or honor "Do Not Track" signals at this time. As the technology and communication between browser and website improves, we may elect in our discretion to reevaluate the ability to honor "Do Not Track" signals and may make changes to our policy. You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain Service Providers (defined below), please click here. On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.
- PRIVACY POLICY UPDATES. We reserve the right, in our sole discretion, to revise this Privacy Policy at any time. Please review our Privacy Policy often as your continued use of this Site and our Services after such changes are posted will be deemed to constitute your acceptance of and agreement to the most recent version.
Please contact us at hello@inquisithealth.com with any questions or concerns, or if you believe that your privacy rights have been compromised. Please note that you will be asked to submit Personal Information to include with your comments.
This Policy was last updated August 15, 2022.